Web Images News Groups Books Scholar Gmail more »
Recently Visited Groups | Help | Sign in
Google Groups Home
I need to move broadband ISP (in the UK) - any recommendations?
There are currently too many topics in this group that display first. To make this topic appear first, remove this option from another topic.
There was an error processing your request. Please try again.
flag
  Messages 51 - 61 of 61 - Collapse all  -  Translate all to Translated (View all originals) < Older 
The group you are posting to is a Usenet group. Messages posted to this group will make your email address visible to anyone on the Internet.
Your reply message has not been sent.
Your post was successful
 
From:
To:
Cc:
Followup To:
Add Cc | Add Followup-to | Edit Subject
Subject:
Validation:
For verification purposes please type the characters you see in the picture below or the numbers you hear by clicking the accessibility icon. Listen and type the numbers you hear
 
Spamtastic Spastic  
View profile  
 More options Oct 28, 1:24 pm
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: Spamtastic Spastic <n...@null.org>
Date: Wed, 28 Oct 2009 08:24:09 +0000 (UTC)
Local: Wed, Oct 28 2009 1:24 pm
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?
On Wed, 28 Oct 2009 02:03:51 +0000, Eeyore ate alphabet spaghetti and shat
out:

Because you appear to be citing it as some form of authority in the ZEN-v-
IDNET Furor -and- claim to work to great accuracy. I don't see that as
'splitting hairs'. Either a comparison system is accurate or not at all.
It can't be 'sort of' accurate and remain credible.

As far as the OP is concerned, changing would just be 'change for change
sake'. To get the 10gb plus he needs from IDENT will cost him more or
less the same as it would with Zen. Sure, IDNET will give him 30gb over
the ZEN 25gb for £25, but there would be no reconfiguration or hassle for
him to stay put. It's not like changing to IDNET will save him money or
give him any real benefit over ZEN. Pretty pointless colour graphs or no
pretty colour pointless graphs.

--
political correctness: The safety net protecting deaf blind disabled
ethnic minority gays & lesbians with odd religious beliefs from reality


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Discussion subject changed to "ZEN-v-IDNET" by Spamtastic Spastic
Spamtastic Spastic  
View profile  
 More options Oct 28, 6:26 pm
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: Spamtastic Spastic <n...@null.org>
Date: Wed, 28 Oct 2009 13:26:36 +0000 (UTC)
Local: Wed, Oct 28 2009 6:26 pm
Subject: ZEN-v-IDNET
Following on from another thread I wanted to check myself and see what
kind of response I could get from ZEN-v-IDNET and check the customer
experience.

So I sent them both the same basic sales enquiry regarding their
retrospective packages:

IDNET > 10GB MONTHLY PEAK PACKAGE COST: £24.46
Home Max 30gb no limit on hours

ZEN > 10GB MONTHLY PEAK PACKAGE COST: £24.46
Zen Active 25gb no limit on hours

The message asked if they provided dynamic or static IP's and free
usenet. Whilst this information is useful, it was really used to test for
a 'pulse'.

At 9am this morning I submitted the question to IDNET via their online
'contact us' form with a valid email address and phone number to call me
on. A few moments later I emailed the Zen sales address found on their
website.

RESULT:
ZEN
Date:   Wed, 28 Oct 2009 09:32:52 +0000
Mailer: VisNetic MailFlow 3.8.1.0
Dear xxxxx,

Thanks for your enquiry,

Our broadband services can provide you with either 1 or 8 static ip
addresses's at sign up. We do offer USENET newsgroup access but text only
not for binaries. If you would like to go ahead then please feel free to
contact me on 0845 058 9154 9am - 5pm weekdays.

Kind Regards,
Lee Myott
{response in 32 minutes}

IDNET
As of 12:46 no response of any kind.

Next I want to test the 'abuse@' mechanism any good ISP should have in
place. I had a dig through my spam logs. It's not uncommon for me to get
spam from the IDNET ranges {I study spam for a living, with access to
millions of spam attempts at delivery}, but it is exceptionally rare for
me to see any shit at all from ZEN ranges.

First I test abuse@zen with a generic complaint. I don't have a current
spammer in the ZEN ranges, so I send an email to abuse@zen that will
require a human response. I get an auto response back in minutes {not
such a good thing} and an answer from a human in under an hour.

Next, I test IDNET:
cust112-dsl93-89-128.idnet.net[93.89.128.112] has been seem to serious
spam for the last 2 weeks. It is CBL listed as currently active and
spamming:

IP Address 93.89.128.112 is currently listed in the CBL. It was detected
at 2009-10-28 06:00 GMT (+/- 30 minutes), approximately 4 hours, 30
minutes ago.

A report was raised and sent to ab...@idnet.net (as per the DNS whois
records) and was initially greylisted:

Oct 28 10:44:43  to=<ab...@idnet.net>, relay=mx2.idnet.net
[212.69.40.49]:25, delay=11, delays=0.18/0.01/10/0.11, dsn=4.0.0,
status=deferred (host mx2.idnet.net[212.69.40.49] said: 450 : Sender
address rejected: Greylisted for 5 minutes (in reply to RCPT TO command))

And then handed over at:
Oct 28 10:52:14 to=<ab...@idnet.net>, relay=mx1.idnet.net
[212.69.36.17]:25, delay=461, delays=461/0.01/0.12/0.14, dsn=2.0.0,
status=sent (250 Ok: queued as 7D17C53B37)

Despite this being a reasonably serious ongoing spam issue, I've seen no
response so far.

Finally, a test of 'support'. I call both ZEN and IDNET as a non customer
requesting to know what IP address space they have for DYNAMIC customers,
so I can put a policy in place to block connections from DYNAMIC
customers.

I picked lunchtime as it should be busy and a short staffed period. The
call to IDNET was free (0800) and answered in under two minutes and
required only one call steer button press to get where I wanted. The
member of staff did not give his name on answering the call and was
unable to answer the question. I pushed him and simplified it, but he was
unable to answer it. I left no better off for the call.

I called ZEN (which was an 0845, free on my package, but a local call to
anyone else). This took a few call platform button presses and a short
wait in a queue (2 minutes). The call was answered by Martin who was able
to understand the issue, get the problem, knew what he was talking about
and, ultimately, answer the question. This I would consider to have
solved my issue.

Thus far, my impression of IDNET is not great when I compare them to ZEN.
However, I'll see if the sales & abuse issues ever get a response from
IDNET and follow up.

My reason for doing this is simple. I've been a ZEN customer for years
and I've never found anyone to touch them. IDNET looked like they were
close, but when the crunch came, they have failed to measure up for me so
far today. I'm sure they have happy customers, just as ZEN do - but my
simple tests today have shown ZEN to just have the edge.

On balance I have had one experience with ZEN where a perceived a member
of support staff as rude in relation to a r-dns request. This was
resolved but it took escalation to a manager. The member of staff is no
longer with ZEN.

--
political correctness: The safety net protecting deaf blind disabled
ethnic minority gays & lesbians with odd religious beliefs from reality


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Discussion subject changed to "I need to move broadband ISP (in the UK) - any recommendations?" by Simon Dean
Simon Dean  
View profile  
 More options Oct 28, 6:52 pm
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: Simon Dean <sjd...@home.cubeone.co.uk>
Date: Wed, 28 Oct 2009 13:52:17 +0000
Local: Wed, Oct 28 2009 6:52 pm
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?

*through gritted teeth* have you checked out PlusNet?

They used to be OK but their traffic shaping killed everything. Now
they're offering a Premium Account offering unlimited download during
Offpeak and 80Gig during Peak "from £11.99" a month (rising to £15.99 or
£19.99 depending on location after three months)

Obviously do you think you can handle their throttling!

http://www.plus.net/support/broadband/quality_broadband/speed.shtml

http://www.plus.net/support/broadband/products/premium/premium_faq.shtml

And that's the problem I have with PlusNet. They offer another account,
PlusNet Pro which gives 20 Gig usage allowance to download whatever you
want for £19.99 a month.

Quite why, after promising 80 Gig download to Premium customers for
£19.99 they then have to throttle. Why can't they just say £20, 50 Gig,
whatever you like, whenever you like.

PlusNet - Simple.

If things look too good to be true, they generally are. So Premium, you
can download as much web based stuff as you like or web streaming upto
80 Gig. But they throttle the hell out of everything else.

80 Gig should be 80 Gig whenever and whatever you download.

Cya
Simon


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Discussion subject changed to "ZEN-v-IDNET" by The Natural Philosopher
The Natural Philosopher  
View profile  
 More options Oct 28, 7:32 pm
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: The Natural Philosopher <t...@invalid.invalid>
Date: Wed, 28 Oct 2009 14:32:31 +0000
Local: Wed, Oct 28 2009 7:32 pm
Subject: Re: ZEN-v-IDNET

Spamtastic Spastic wrote:
> Following on from another thread I wanted to check myself and see what
> kind of response I could get from ZEN-v-IDNET and check the customer
> experience.

Odd how your experience of IDnet support completely contradicts my own.

Straight through, no messing around, only James and Miriam do it, so its
pretty easy to know who you are talking to, and both know their onions
in a way no big company support droid does.

For me, I have my own free usenet service via albasani, and I wanted to
ditch BT on the phone line. IDNET do that. Zen do not.


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Discussion subject changed to "I need to move broadband ISP (in the UK) - any recommendations?" by Mark
Mark  
View profile  
 More options Oct 28, 7:26 pm
Newsgroups: uk.telecom.broadband
From: Mark <i...@dontgetlotsofspamanymore.invalid>
Date: Wed, 28 Oct 2009 14:26:15 +0000
Local: Wed, Oct 28 2009 7:26 pm
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?
On Wed, 28 Oct 2009 13:52:17 +0000, Simon Dean

I hadn't noticed they had changed their products again.  I was going
to swap to Unlimited, which does not seem to be available now :-(

>Obviously do you think you can handle their throttling!

>http://www.plus.net/support/broadband/quality_broadband/speed.shtml

>http://www.plus.net/support/broadband/products/premium/premium_faq.shtml

>And that's the problem I have with PlusNet. They offer another account,
>PlusNet Pro which gives 20 Gig usage allowance to download whatever you
>want for £19.99 a month.

It's good they have increased the allowance of this product to 20GB.
I'd go for Pro if I had a decent phone line.

>Quite why, after promising 80 Gig download to Premium customers for
>£19.99 they then have to throttle. Why can't they just say £20, 50 Gig,
>whatever you like, whenever you like.

>PlusNet - Simple.

>If things look too good to be true, they generally are. So Premium, you
>can download as much web based stuff as you like or web streaming upto
>80 Gig. But they throttle the hell out of everything else.

>80 Gig should be 80 Gig whenever and whatever you download.

PN support has been a bit iffy of late IMHO.

--
(\__/)  M.
(='.'=) Due to the amount of spam posted via googlegroups and
(")_(") their inaction to the problem. I am blocking most articles
posted from there.  If you wish your postings to be seen by
everyone you will need use a different method of posting.
[Reply-to address valid until it is spammed.]


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Eeyore  
View profile  
 More options Oct 29, 12:57 am
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: Eeyore <rabbitsfriendsandrelati...@removethishotmail.com>
Date: Wed, 28 Oct 2009 19:57:44 +0000
Local: Thurs, Oct 29 2009 12:57 am
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?

So forget that.

> 2. IDNet

> Where are you guys getting your information from - IDNet's deals are
> quite different!

Different to what ? I get my information from their website. AFAIK, just
because you're a business, it doesn't restrict you to their 'business'
packages. I'm sure they'll be happy to take your money on whichever
tariff you choose.

> a) 'Business'
> The cheapest "business" package is called "Business Lite" but it costs
> a full: £29.50
> http://www.idnet.net/solutions/business/broadband/

> b)Home
> http://www.idnet.net/solutions/home/broadband/default-adsl.jsp
> - There is a thing called "Home Lite", it's £17.61 but it's capped at
> 5GB (i.e. the same as my Zen existing account - not enough!)
> and then "£1 per GB thereafter".

It's not capped at 5GB if your exchange is capable of ADSL2+. Why don't
you tell us where you are or phone IDNet on their 0800 number to ask ?

You may need a new modem / router to get the full benefit of ADSL2+ but
some ADSL modems will work with it anyway, IDNet has a compatability
list. In any case the extra speed you get from ADSL2+ will make it
worthwhile. I'm likely to do this myself soon. Check the prices on Ebay !

> - The next thing up is called "Home Max"- its allows 30GB but it costs
> £24.46.

> My mates are all teasing me for being a mug and not being allowed to
> download as much as I want!
> Some of them use bethere but as above they are not available in my
> area (rural UK) .

> What am I missing here?

You're not using your noddle. That's why you're missing it.

And if you're a business, why does an extra £5 or so a month bother you ?

Graham


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
The Natural Philosopher  
View profile  
 More options Oct 29, 1:19 am
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: The Natural Philosopher <t...@invalid.invalid>
Date: Wed, 28 Oct 2009 20:19:47 +0000
Local: Thurs, Oct 29 2009 1:19 am
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?

IIRC the ADSL and ADSL 2 services now cost the same and offer the same
limits.

The 17.61 service with extra gigabytes to take it to 10Gbytes is £22.
That's a seamless upgrade because IDNET wont cut you off -- just demand
payment eventually.

At 15Gbytes you might as well be on the 30Gbyte service.

For video conferencing, remember that uplink speed is just as important
- you might prefer the fancier 800K upload package, but again, it costs.

For me as I said, the advantage of IDNET apart from support, was the one
stop billing on a non LLU line. No BT calls ever again with luck.

And my PAYG VOIP phone is hugely better quality than the actual
telephone line, which is hissy from the broadband despite two filters in
series, and low in volume. The IP phone has the gain in the router
turned up to 11, and is loud and totally clear.


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Eeyore  
View profile  
 More options Oct 29, 1:26 am
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: Eeyore <rabbitsfriendsandrelati...@removethishotmail.com>
Date: Wed, 28 Oct 2009 20:26:37 +0000
Local: Thurs, Oct 29 2009 1:26 am
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?

You're becoming boring now.

Have you used either or both of them or are you just full of shit ?

Graham


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Spamtastic Spastic  
View profile  
 More options Oct 29, 1:03 pm
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: Spamtastic Spastic <n...@null.org>
Date: Thu, 29 Oct 2009 08:03:35 +0000 (UTC)
Local: Thurs, Oct 29 2009 1:03 pm
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?
On Wed, 28 Oct 2009 20:26:37 +0000, Eeyore ate alphabet spaghetti and shat
out:

That would be a cap that fits you Graham. You are the very definition of
boring judging by all that self promotional bullshit you posted.

I note you are bitching on about 'an extra fiver' in another post,
completely missing the point of the original question - like only a twonk
with his head up his own arse could do. You post a shit link to some site
full of out of date information like it's some kind of oracle. That tends
to be the domain of the someone with a few of their pages stuck together.

The link you posted had shit loads of out of date, garbage information
regarding IDNET. Grow up you silly little shit filled windroid.

--
political correctness: The safety net protecting deaf blind disabled
ethnic minority gays & lesbians with odd religious beliefs from reality


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
The Natural Philosopher  
View profile  
 More options Oct 29, 3:05 pm
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
From: The Natural Philosopher <t...@invalid.invalid>
Date: Thu, 29 Oct 2009 10:05:43 +0000
Local: Thurs, Oct 29 2009 3:05 pm
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?

Is it time for the plonk button?

I cant recall anything that you have contributed of any value forweeks,
and a lot that is simply abuse, ..


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
Adrian C  
View profile  
 More options Oct 29, 5:44 pm
Newsgroups: alt.www.webmaster, alt.internet.providers.uk, uk.telecom.broadband
Followup-To: uk.telecom.broadband
From: Adrian C <em...@here.invalid>
Date: Thu, 29 Oct 2009 12:44:33 +0000
Local: Thurs, Oct 29 2009 5:44 pm
Subject: Re: I need to move broadband ISP (in the UK) - any recommendations?

The Natural Philosopher wrote:

> Is it time for the plonk button?

> I cant recall anything that you have contributed of any value forweeks,
> and a lot that is simply abuse, ..

Probably been eating Spam for too long, it's affected him ...

--
Adrian C


    Reply    Reply to author    Forward  
You must Sign in before you can post messages.
To post a message you must first join this group.
Please update your nickname on the subscription settings page before posting.
You do not have the permission required to post.
End of messages < Older 
« Back to Discussions « Newer topic     Older topic »

Create a group - Google Groups - Google Home - Terms of Service - Privacy Policy
©2009 Google